Network Guys

Share your knowledge!

Timeout while reading response from Server

Rarely there is a problem with some secure web portals while using the proxy from the Web Protection of the Sophos UTM. It appears mostly while uploading big files:


You can see this output also in the log file as a blocked web request:

2013:11:12-10:02:50 astaro-2 httpproxy[6490]: id=”0002″ severity=”info” sys=”SecureWeb” sub=”http” name=”web request blocked” action=”block” method=”GET” srcip=”xx.xx.xx.xx” dstip=”xx.xx.xx.xx” user=”xxx” statuscode=”504″ cached=”0″ profile=”xxx” filteraction=”xxx” size=”2988″ request=”0xff924a8″ url=”………..” exceptions=”” error=”Timeout while reading response from Server”

Login via SSH/PuTTY to your Sophos UTM device with loginuser and change with “su -” to root environmant.

The default response timeout value of the proxy is 60 seconds, you can check it with this command via shell:

cc get http response_timeout

use this command to set the timeout value to 180 seconds:

cc set http response_timeout 180

to reset back the value, type

cc reset http response_timeout

after changing the value, please restart the web proxy daemon with

/var/mdw/scripts/httpproxy restart

4 Responses

  1. Hi Michel,

    thank you, but without “su”, you will get a “permission denied” error.

    loginuser@utm:/home/login > cc set http response_timeout 180
    -bash: /usr/local/bin/confd-client.plx: Permission denied

    loginuser@utm:/home/login > su
    utm:/home/login # cc set http response_timeout 180
    utm:/home/login #

    Increasing Timeout Value has also fixed my problems with updating wordpress plugins.

    Regards, Frank

    1. Thank you Frank! I will mention this in the post! But don’t forget to do it with “su -“, keep in mind:

      The hyphen has two effects:

      1) switches from the current directory to the home directory of the new user (e.g., to /root in the case of the root user) by logging in as that user

      2) changes the environmental variables to those of the new user as dictated by their ~/.bashrc. That is, if the first argument to su is a hyphen, the current directory and environment will be changed to what would be expected if the new user had actually logged on to a new session (rather than just taking over an existing session).


      1. Ah maybe…but it depends. :-) to execute just a single command you don’t Need to Change the home Folder or vars. if you execute scripts you should use “su -“. Do you know why “sudo” isn’t working?

        Greets, Frank

Leave a Reply

Click on the button to load the content from

Load content

This site uses Akismet to reduce spam. Learn how your comment data is processed.


ekahau Certified Survey Engineer
Post Categories
Post Archives